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Active Listening Skills: Give & Receive Feedback At Work - 2021
Active listening and the right way to give and take feedback
Course welcome and introduction (1:53)
Active listening (2:10)
Example of active listening and improved comprehension from this course (3:24)
Cycle of constructive active listening and communication (2:29)
Giving and taking feedback
What exactly is correct feedback (1:14)
Giving employee feedback (3:29)
Situation Behavior Impact (S.B.I Model) (3:02)
How to take feedback (3:29)
If you have to give negative feedback (3:07)
Four box feedback model that bosses use with their employees (5:52)
Listening to negative feedback
Listening to and getting feedback, even if negative (2:31)
Ask to rephrase to make sure you understood (2:51)
Example of not listening or "fake listening" by a company I no longer work with
Example of not listening or "fake listening" by a company I no longer work with (4:57)
Note taking techniques to boost retention of what you hear or learn
Memory and retention of what you listen to (4:34)
Improving retention of what you learned - retention skills (4:59)
Note taking techniques (5:14)
Emotional Intelligence introduction
Introduction to how Emotional Intelligence is related to Active Listening (1:33)
Introduction to Emotional Intelligence (4:44)
Five-step formula for controlling your own emotions (3:46)
Controlling initial reactions (2:43)
Emotional awareness exercise (3:09)
What is empathy (4:08)
Ask to rephrase to make sure you understood
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