Active Listening Skills: Give & Receive Feedback At Work - 2021

Active listening skills using empathy and emotional intelligence to take and collect feedback at work and personal life.

What's Inside

Learn a professional and systematic way to give and receive feedback at work and in your personal life using the Situation-Behavior-Impact (SBI) model.

Giving or taking bad, critical, or negative feedback at work or in your interpersonal situations can be difficult. There is also a risk of having the conversation turn negative, and escalate into a conflict that is accompanied by negative emotions like anger, frustration, or even fear.

This course will give you skills to listen better and to read the emotions of the other person better so you would be less likely to have your difficult conversations go poorly, and achieve desired outcomes.

LEARN ACTIVE LISTENING

Active listening is a technique that is used in counseling, training, and solving disputes or conflicts. It requires that the listener fully concentrate, understand, respond, and then remember what is being said. This is opposed to other listening techniques like reflective listening and empathic listening.

USE EMOTIONAL INTELLIGENCE DURING ACTIVE LISTENING

When you listen, there is much more to the conversation that just what's being said. You have to think about the other person's emotions and do your best to direct their emotions and yours. You also have to pay attention to their body language, facial features, and tone of voice.

LISTEN WITH EMPATHY

Try to truly understand what people are saying. Be present in the moment and understand how they feel and how the topic of conversation impacts the other person's life.

GIVING FEEDBACK AND RECEIVING FEEDBACK

Much of active listening is used in the workplace. Throughout your career, you will be giving feedback and receiving feedback on many occasions. This course will help you understand the other person when you are receiving feedback.

Invest in yourself. Enroll today!

Who this course is for:
  • Professionals, leaders, managers, and people who just want to improve listening skills

Course Curriculum

This course is closed for enrollment.

Certificate Available
179+ Students
22 Lectures
1+ Hours of Video
Lifetime Access
24/7 Support
Instructor Rating
Alex Genadinik

I teach business, entrepreneurship, SEO marketing, eCommerce

3-time best selling Amazon author with some of my books used in universities and high schools across the country.


- 10+ years in entrepreneurship

- 10+ years in SEO and marketing

- Coached over 1,000 entrepreneurs


When you enroll in my courses, you get:

- Personal care and attention: I host regular office hours for my students and reply to 99% of student questions within 24 hours and my goal is to reply within 1 hour.

- Instructor with deep expertise, proven success and knowledge that is both theoretical and practical.

I care deeply about student success, and I am committed to it. I go out of my way to help students in my courses succeed at whatever they are working on, whether it is planning, starting or growing your business.


More about me:


I am also the creator of top entrepreneur mobile apps with 2,000,000+ downloads, host of a popular business and marketing channel on YouTube with 3,000,000+ views, successful affiliate marketer, serial entrepreneur in many other fields.


I have a BS in Computer Science from SJSU, and after working as a software engineer, I wanted to take a bigger role in the businesses I worked in, and that is how I got into business and marketing. Today, I am one of the top online marketers and a successful entrepreneur.


What I am interested in now when it comes to business:


Personally, I am a personal productivity and emotional intelligence geek. I geek out on things like motivation, building healthy habits and creativity.


Some of my own favorite topics that I teach:


I have seen any of my students succeed in Amazon eCommerce. Selling on Amazon can be very lucrative and I love seeing my students do well. I also teach many SEO topics that I myself use all the time. They include link-building, keyword research and using other sites like YouTube, Amazon, and even freelancing sites like Fiverr as search engines to get discovered when people are searching.


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