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Sales skills and traits for modern sales reps
Intro and course content
Intro, scope, content and structure (8:28)
Creating Rapport
The role of empathy in sales (12:28)
Relationship building (9:48)
Persuasion and influencing techniques (11:22)
Technical and practical sales skills
knowledge: of the market, competitors, products, trends and outlook (15:40)
Negotiation: the steps, the process and what to expect (36:43)
Appearance
First impressions do matter: Outfit and body language (7:18)
Course main takeaways and wrap-up
Wrap up (4:52)
Final last words (1:14)
Templates, forms and support material
Persuasion and influencing techniques
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