Delivering Top Customer Services in the Financial Services Businesses

What's Inside

Congratulations! Welcome to this course.

There is no such thing as a job today that isn't service-focused, in the sense that everything within a company is being done in support of a customer. This course is an introduction to customer service and its importance in any business.

This course covers the following topics:

  • Customer Service Overview
  • What is Customer Service?
  • Why is it More Important Than Ever?
  • How it Applies to Every Business
  • Five Service Levels of Companies
  • Key Factors
  • Rules of Great Service
  • Getting to High Service Levels
  • Evaluate Yourself/Evaluate Your Company
  • Powering a Great Service Culture
  • Case Study: Starbucks
  • Personal Primers
  • Steps to Great Customer Service
  • A Deeper Look at Managing Negative Customer Service Engagements
  • The Review/Take-aways

Learning Objectives (At the end of this course, you will be able to...):

  • Appreciate the true value of positive customer service at every level of an industry
  • Understand the rules of great customer services
  • Deliver outstanding customer service
  • Manage and deal with both positive and negative feedback experiences
  • Evaluate yourself and your business to determine the key wins required to deliver the customer service possible

Target Audience

  • All levels of participants are encouraged to take this course.

Course Curriculum

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Certificate Available
108+ Students
36 Lectures
2+ Hours of Video
Lifetime Access
24/7 Support
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Starweaver
Starweaver provides live, immersive, activity-based online education in technology and business for professionals and graduating college-aged students, and an extensive library of activities & courses. Our mission is to transform technologists into world-class experts and businesspeople into tech savvy leaders.


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