Chatbots are a hot new technology - a great way to convey complex information to your customers in a free-flowing, conversational way. Amazon Lex is a great way to build them - an AWS service for building conversational interfaces for any applications using voice and text.
- Amazon Lex is state-of-the-art, launched in April 2017
- Powered by the same deep learning based engine as Amazon Alexa
- No deep learning or natural language processing expertise is needed to build even complex bots
- Provides an intuitive way of specifying the conversational interface
- Automatically and dynamically adjusts conversational responses
- Easy to build, test and publish app
- Supports integration with other platforms such as Slack and Facebook
In this course, we will cover:
- The big picture - voice and text interfaces and current trends in human-computer interaction
- How Alexa, Lex, Echo and the other bits of the Amazon ecosystem come together
- Interaction models: Utterances, intents, slots, prompts and their resolution into API calls
- Fulfilment models: Using AWS Lambdas to fulfil user intents, and how AWS lambdas provide smooth, no-ops, auto-scaling code endpoints
- Third-party integration: How a chatbot can be added to your Slack workspace
